HG Woodworks CIC Terms and Conditions Effective Date: 29 September 2025

These Terms and Conditions (“Terms”) govern participation in woodwork classes provided by HG Woodworks CIC (“we”, “our”, or “us”), a social enterprise based in the UK. By booking or attending a class, you (“participant” or “you”) agree to these Terms.

1. Booking Conditions

• All class bookings should be made through our designated third-party booking platform and payment provider. The exception to this are 121 classes and private group sessions, contact us directly to arrange.
• Full payment is required at the time of booking in order to secure your place.
• You are responsible for ensuring that your booking details are correct at the time of payment.
• Once payment is confirmed by the third-party provider, you will receive a booking confirmation by email.
• Our classes are open to individuals aged 18 years and over.

2. Class Cancellation and Refunds

• If you are unable to attend a booked class, you can transfer or cancel the class without charge up to 24 hours before the start of the course on the booking platform. More notice is much appreciated.
• Cancellations made with less than 24 hours notice are non-refundable.
• We reserve the right to cancel or reschedule classes due to unforeseen circumstances (e.g., staff illness, venue issues). In such cases, participants will be offered an alternative date or a full refund.
• Refunds will be processed via the original payment method through the third-party payment provider.

3. Third-Party Services and Liability

• We use external providers to process bookings and payments. While we take care in selecting reliable partners, we cannot be held responsible for any errors, outages, delays, or security issues arising from the third-party platform or payment provider.
• Any issues relating to payment processing (e.g., failed transactions, duplicate charges, or delays in refunds) should be raised directly with the payment provider.
• We will provide reasonable assistance to help resolve such issues, but ultimate responsibility for payment processing lies with the third-party provider.
• By booking, you agree to also be bound by the terms and conditions of the third-party booking platform and payment provider.

4. Use of Data

• We collect and process personal data in accordance with the UK GDPR and the Data Protection Act 2018.
• Information you provide (e.g., name, contact details, health information relevant to participation) will be used only for class administration, safety, and communication purposes.
• We may use anonymised data for monitoring and reporting our social impact.
• We will never share your personal data with third parties without your consent, unless required by law.

5. Health and Safety

• Woodworking involves the use of sharp tools, machinery, and potentially hazardous materials. All participants must follow safety instructions provided by tutors at all times.

• Protective equipment (e.g., safety glasses, aprons, gloves) must be worn where instructed.
• Participants must notify us of any medical conditions that may affect their ability to safely participate.
• We reserve the right to refuse participation if a participant’s behaviour or condition poses a risk to themselves or others.
• HG Woodworks CIC  is not liable for accidents caused by failure to follow health and safety guidance.

6. Conduct

• Participants are expected to behave respectfully towards staff, other learners, and the workshop environment.
• The use of alcohol, illegal substances, or being under the influence during classes is strictly prohibited.
• Tools and equipment must be handled responsibly and returned after use.
• Any wilful damage to property or equipment may result in removal from the class and liability for repair or replacement costs.
• We reserve the right to remove participants from a class without refund for misconduct or breaches of these Terms.

7. Inclusion Policy

• HG Woodworks CIC is committed to creating a safe, welcoming, and inclusive environment.
• We do not tolerate discrimination, harassment, or bullying based on age, disability, gender identity, race, religion or belief, sexual orientation, or any other protected characteristic under the Equality Act 2010.
• We aim to make reasonable adjustments to ensure our classes are accessible to all participants. If you have specific accessibility needs, please contact us before booking so we can discuss appropriate arrangements.

8. Liability

• HG Woodworks CIC is covered by public liability insurance.
• To the fullest extent permitted by law, we are not responsible for any personal belongings brought to the workshop.
• Participation is at your own risk, and you agree to follow all health and safety instructions provided.

9. Selling of Materials

• We sell materials, including wood and related products, for use in classes.
• All materials are sold as-is, and natural variations (such as knots, colour differences, and grain patterns) are to be expected. Wood can also warp, twist and split. Pieces should be carefully inspected and understood before purchase and certainly before use in a project.
• Materials are intended for personal, non-commercial use.
• Once purchased, materials become your responsibility, and we are not liable for any damage, waste, or misuse.
• By purchasing materials, you agree to use them safely and in accordance with relevant health and safety guidelines.
  

10. Changes to Terms

• We may update these Terms from time to time. The latest version will always be available on our website. Continued participation in classes constitutes acceptance of any updated Terms.

Contact Information
For any queries about these Terms, cancellations, or accessibility needs, please contact:

HG Woodworks CIC
299-301 Lewisham High Street

www.woodworks.org.uk